1. Eligibility
You may request a full refund within 7 days of a payment if none of that paid period's credits have been used.
If you have partially used the credits from that payment, we may deduct the value of the service and credits already supplied, to the extent allowed by applicable law.
2. Free trial
The card-free trial is not a payment and has nothing to refund. It does not convert to a paid subscription automatically.
3. Subscriptions (Monthly)
You can cancel a Monthly subscription at any time from billing management. Cancelling stops the next renewal charge; the period you already paid for is not ended early unless a refund is approved under Section 1.
4. Semester, Annual and Top-up
Semester, Annual and Top-up are one-time purchases with no automatic renewal. The Section 1 refund window and usage deduction apply. Existing purchases retain their original entitlement and expiry.
5. Our fault
If we fail to deliver the Service due to our fault, or the Service is materially different from its description, we provide the refund or remedy required by applicable law regardless of the 7-day window.
6. How to request
Email support@lecue.app with your account email and payment date. We typically respond within 2 business days. An approved refund is processed by Paddle and reflected according to your payment method's processing time.